Lectures for Individual Practice Teams
Bring some of Bash’s motivation, fun, insight to your practice. Here are the lectures that all practice teams enjoy.
The Case Study Was Great!
“I Know How You Feel.”
Bash spent 4 years working as a veterinary client care representative before moving on to work as a licensed technician and later a certified practice manager. He understands what can go wrong, what can go right, and everything in the middle. He connects with all members of your practice team because he’s been there.
The Education Can Include A Review of Workflow
Bash can affordably visit your practice and observe your work flow as a way to identify what may inhibiting great communication or lowering your practice’s productivity. If you would like the full day visit, plan on doing the workshop first, either the evening before or the morning of his visit. Teams that firstly meet Bash through one of his workshops are more comfortable being observed. Use the phone icon below to give us a call or scroll down to the contact form. You can also phone directly at 917-825-1630
An In-person Lunch and Learn For Your Team?
It can probably be fully funded! Find out how you can bring a fresh perspective and a lot of inspiration to your next team meeting! Click for more info.
Workflow and Communication in the Age of Stress
If your team has been complaining about burnout or is growing more resentful of demanding clients, this lecture is the perfect solution. With group exercises, audience interaction and science-based facts on workplace happiness this event both educates and inspires. This is Bash's most frequently requested lecture. Team members walk away with insight into their own happiness and practice teams learn how to work together to be more productive and joyful about work. Invite everyone, they'll have a blast!
Effective Client Communication
Taped phone calls to veterinary practices leave audience members slack jawed and laughing before Halow pulls audience members into a discussion of exactly what we are trying to say to clients and how to say it. This lecture is a number 1 hit with audiences, mostly because it calls out some behaviors that everyone else is afraid to point out, but not to worry, no one will leave angry. Bash will handle things with his usual good humor and spirit of open discussion.
Burn Out: A Way Forward
Practices across the country are giving into demands for more balance, more time, more life, but are teams actually happier or more productive? A candid look at what we’re gaining or giving up when we step away from frustrations associated with a career in veterinary medicine. This interactive workshop explores career fulfillment and the power of togetherness in the face of stress, exhaustion, and pet owners who are increasingly demanding. Audience members are asked to personally define compassion fatigue, burnout, and work life balance as a way to specifically identify what is upsetting them and how to feel better.
The Value of Strong Recommendations
As we enter into a recession, it's important that all team members feel comfortable making recommendations for our services and products. That's no easy feat for employees who may be struggling to pay bills and find it hard to offer service that they themselves would have trouble affording.
This interactive lecture invites thoughtfulness, discussion, and teaching on the power of recommendations to underline value and build trusting relationships with clients. How practices improve compliance, the financial tools hospital teams are leaning on to help clients fund services, and how to effectively discuss treatment plans will all be covered.
Creative Problem Solving
Pushback? Buy-in issues? Afraid of change? Companies the world-over are using the concept of Design Thinking to engage all employees in problem solving, whisking them past pushback issues, and solving problems that once seemed unsolvable. This is a workshop for all members of the hospital. It taps into creativity, teamwork, and plain old fun. Give yourself 2 hours for this team activity, but it will blow by like it's one.
Clients Aren't the Enemy
They can drive us crazy sometimes, get under our skin, and push us to our limits. Reactions to client complaints like anger, sadness, explosiveness, or retaliation may feel normal given how hard we are pushed, but that sort of behavior is never an option, so how do we cope? This lecture uses realistic case studies to stimulate thought, discussion, and often some healthy venting before Bash teaches the audience how to effectively manage complaints and how to use them to help team members shine. Includes all aspects of managing 'difficult conversations'.
Conversations Worth Having
Grieving clients, upset pet owners, those mad at how much you charge...some of your younger team members have never managed a difficult conversation, yet we're throwing them into an arena full of lions. Let me give everyone on your staff an hour of thoughtful discussion and learning on how to manage conversations with the potential for tears, fits of anger or worse. Our job requires us to work in anxious situations and talk to those that may be at their emotional worst. Let's train up on how to do it with confidence and compassion.
Intraoffice bickering can take a toll on performance, hospital safety, productivity, turnover, and health. An all-too-real case study allows team members to safely explore the dark underbelly of the 'front versus back' war before Bash conducts a workshop on how to improve office morale and employee interaction. This lecture gets teams talking again and sometimes prompts tearful reconciliations! Workflow and the latest communication technologies are also covered as a way to assist teams with understanding and working together better.