by Bash Halow | Aug 22, 2026 | Uncategorized
For years I’ve played a simple game with veterinary teams across North America called “A Great Day at Work.” The answers come back with striking consistency. They fall into four clear themes—no matter the hospital size, location, or mix of roles in the room. What...
by Bash Halow | Aug 16, 2026 | Uncategorized
In the veterinary industry, leaders aim for a Cost of Goods Sold lower than 24% of Gross Revenue. If yours is higher, your issue is likely one or more of these 23 reasons. While this list is likely a fast track to your issue, you’ll be better off in the long run...
by Bash Halow | Aug 10, 2026 | Uncategorized
The economy, large scale changes to consumer and employee behavior, and a flood of technology demand a thoughtful approach beyond the day-to-day, a strategic approach to the future that puts us in front of tomorrow’s issues rather than cleaning up after them....
by Bash Halow | Jul 26, 2026 | Uncategorized
There comes a point in almost every manager’s career when she looks around the room and thinks, “This meeting has completely gone off the rails.” What began as a discussion about scheduling, patient care, workflow, or a new initiative has devolved...
by Bash Halow | Feb 22, 2026 | Uncategorized
Hospital initiatives often begin with enthusiasm and good intent, yet many fail to reach full adoption or sustainability. One of the most critical, and frequently underdeveloped, elements of successful implementation is the feedback loop. It is one of eight essential...
by Bash Halow | Feb 21, 2026 | Uncategorized
We get one first impression, one chance to convey credibility and compassion to hard-won new clients. Here’s how you do it. As a business advisor, I have observed hundreds of client exchanges in the exam room. My sense is that we often miss fundamental elements...
